1. What is the current situation with Covid 19?
We are doing everything we can to protect the well-being and safety of our staff and customers as coronavirus (COVID-19) continues to impact the world. Taking this into consideration, we have taken precautionary measures to increase the frequency of sanitation in our distribution facility and have enforced a social distancing plan for all DAKS staff. With all product being prepared and dispatched from our London premises, we are now working on a restricted schedule with a small in-house team. As such, you may experience a longer delay in order processing before your package ships out while we navigate this new normal. We truly appreciate your patience and apologise in advance for any extended wait.
2. What is the current situation with Brexit?
Due to the recent Brexit agreement, we are unfortunately experiencing logistical issues when shipping European goods, including delivery delays and a rise in shipping costs. We understand this is a frustrating time for our European customers and we are subsequently doing our very best to stay up to date and on top of these new regulations. For any further information or support please contact firstname.lastname@example.org
3. Can I make changes to my order?
If the order is yet to be dispatched, you can make changes to your order. If your order has however already been dispatched, please email us at email@example.com for further information.
4. Can I cancel my order?
If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of products made to your specification or clearly personalised). You may cancel an order at any point from placing the order up to fourteen (14) calendar days, from the day after delivery of the product(s) to you. This is in line with the Consumer Contracts Regulations 2013. We are unable to cancel an order once your payment has been processed.
5. How long will it take for my order to get to me?
For all UK orders normally 1- 2 working days, for European orders usually 1 week and for other international orders between 1- 2 weeks.
6. Do you ship internationally?
Yes, we do ship internationally except for the territories that we do not ship to China, Hong Kong, Japan, South Korea and Singapore.
7. My order never got to me what do I do?
We always do our utmost to ensure that this doesn't happen, but if you have not received your order in a timely manner, please contact us at firstname.lastname@example.org.
8. What is your return/exchange policy?
All full price DAKS products can be returned to us for a refund or exchange within 30 days after the purchase date, with all sale items within 14 days. The product/s must have been purchased from DAKS.com and must be returned in their original condition (with labels still in place and unworn). To place a return, you will find a returns sheet enclosed within your package with all relevant details outlined to do so.
9. How do I make a return/exchange?
For orders placed in UK there is a simple procedure to follow in order to arrange a free of charge collection from home (instructions enclosed inside the package); for all orders placed outside the UK, the customer will bear the cost of shipping the parcel back to the UK unless the products were faulty.
10. Can I ship my items back of my own accord?
You can return the products of your own accord, although it will be easier for us to monitor and track using our regular courier services.
11. How do I track my order?
If you wish to track your return please send an email to email@example.com and we will provide you the tracking number as soon as possible.
12. I recently placed an order before your sale, will you honor the sale prices?
Unfortunately, if the order was placed before the sale date, the product/s will still be charged at full price.
13. Can I use a discount code during the sale?
Yes, you can still use the discount code within the first two weeks of sale.
14.How can I get a discount code?
By signing up to our weekly newsletter you will receive 10% off your first order as a new DAKS customer. We will then notify you about any other future promotional activities.
15. Why are some products not discounted in my basket?
Certain items do not go on sale during the sale season, these items remain marked at full price, while sale items will show a price reduction that will appeared as 'discounted' in your shopping cart.
16. Why isn't my code working?
If your discount code is not working, please don't hesitate to get in touch with us at firstname.lastname@example.org and we will resolve the issue as soon as possible.
17. What payment method can I use at DAKS.com?
We accept Visa, Mastercard and Amex.
18. I am having trouble placing an order at DAKS.com what should I do?
If you have attempted to place an order online and are unsure that it has been successful, please allow up to 30 minutes, then check your email inbox for confirmation. If you did not receive a conformation email, please don't hesitate to contact us at email@example.com.
19. What do I do if I have a complaint?
In the unlikely event that you need to make a complaint please email us at firstname.lastname@example.org with the subject “Complaint” in the email and we will reply, or you can write to us at DAKS Simpson Limited, 20 Baltic Street London EC1& 0UL.
20. Size Guide:
Please refer to the Terms & Conditions on our website for your full rights.
These FAQs do not in any way affect your statutory rights.